16:23 Custom Harmonicas
121 Gray Hawk
Spring Branch, TX 78070
Please enclose a note with the harmonica. I receive a considerable number of packages each week and those without idenifying information are my lowest priority.
I have found USPS Priority Mail shipping to be the most efficient. The USPS provides the box, the parcel is tracked to delivery, and USPS packages are delivered to my doorstep or lockbox. The cost is about $7.00 and a small flat rate box will hold up to 8 diatonic harmonicas or 1 chromatic.
As a service to my customers, I offer prepaid shipping labels which I can email. Alternatively, I am can send a box with packing materials and a prepaid shipping label attached.
I prefer you use package tracking to confirm receipt.
SHIPPING ADDRESS AND INFORMATION
PAYMENTS
I prefer to complete the repair before invoicing. I will send an email with a link allowing payment by Paypal or credit card. Although I prefer payment by Paypal/credit card. I charge a small administrative charge for customer who wish to pay by check.
I am often asked if I work on brands other than Seydel. I am in partnership with Seydel and the company is committed to
players even after their purchase. Seydel insures that I am supplied with reeds, springs, and other parts so that Seydel repairs
can be made efficiently with minimal cost. I would be unable to provide the same level of service on non-Seydel brands. However,
I will gladly refer you to some great technicians who can handle non-Seydel repairs. Note that as a service to my customers I will provide a prepaid shipping label via email. Alternatively, I can also send customers packing materials and a box with a prepaid shipping label.
ADDITIONAL INFORMATION
16:23 Harmonics is factory authorized to handle Seydel diatonic and chromatic repairs, warranty service, and custom set-ups. Before shipping your Seydel for service, complete the customer contact form and read the information below.
SEYDEL DIATONIC & CHROMATIC REPAIR...
Seydel chromatic repair prices can vary but generally run about $35.00 + return shipping of $6. Where possible, I will replace broken brass chromatic reeds with a polished stainless steel reed.
As a service to my customers, I will generally inspect the entire chromatic and perform any other needed routine maintenance.
Chromatic harmonicas can be shipped in the Seydel hinged chromatic box as pictured. Be sure to enclose a note with your name and address and a description of the problem.
CHROMATIC REPAIRS
Seydel diatonic repairs generally start at $17 + return shipping of $6. Additional reeds on the same harmonica will run an additional $5. The repair fee will include a quick check for reed performance and tuning.
Where possible, I will replace all broken reeds with a polished stainless steel reed. In my experience, the replaced reeds will not fail again.
I would prefer diatonic harmonicas to be wrapped in bubble wrap or packing. Please do NOT ship in cases or pouches.
Be sure to enclose a note with a description of the problem, as well as your name. I receive an incredibly high number of packages with no owner/player information attached.
Note: My repair rates are less on Seydel diatonic harmonicas which have been purchased directly from me.
DIATONIC REPAIRS
I am able to offer faster service and a small discount on the cost of diatonic repairs for customers who wish to send only the reed plate. In this case, the repair is limited to the broken reed or reeds and I do not check the other reeds.
The reed plate should be wrapped in packaging and the faulty reed marked as shown in the picture to the right: